Privacy Policy


Last Updated September 2009

Shepherd Aero Inc. is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our Web sites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our Web sites, you are consenting to the information collection and use practices described in this policy.

Our collection of information

Information collected directly from you. Generally, you can visit Shepherd Aero Web sites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested.

The personal information we collect may include:

  • Contact details, such as your name, title, company/organization name, email address, telephone and fax numbers, and physical address
  • Information about your company and job function
  • Your email marketing preference
  • Financial information (including credit card or account information)
  • Information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies
  • Information used to customize and facilitate your use of our Web sites, including login and technical information
  • Inquiries about and orders for our products and services
  • Information that assists us in identifying the products and services that best meet your requirements
  • Event registration information
  • Feedback from you about our Web sites and our products and services generally
  • You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction

Information collected automatically. We collect information about your visit to our sites, including what pages you view, the date and time you access the site, the number of bytes transferred, links you click, the materials you access, and other actions taken within Shepherd Aero’ sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every Web site you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, and the Web site from which you linked to our site. We do not link this information to your identity.

Use of information

Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on Shepherd Aero products, registering purchased products, processing product orders, handling warranty claims, providing product manuals, answering customer service requests, receiving Shepherd Aero purchase orders and managing supplier information, facilitating use of our Web sites, and so forth. In order to offer you a more consistent experience in your interactions with Shepherd Aero, information collected by our Web sites may be combined with information we collect by other means.

Web site improvement. We may use your personal information to improve our Web sites and related Shepherd Aero products and services, or to make our Web sites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our Web sites to your particular preferences or interests.

Employment applications. We ask you for personal information in connection with a job application or inquiry, such as information about yourself, a resume or curriculum vitae. We may use this information throughout Shepherd Aero and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so. By accessing our Web sites, you are consenting to the information collection and use practices described in this privacy statement.

Disclosure of your personal information. Except as described below, personal information you provide to Shepherd Aero through our Web sites will not be shared outside of Shepherd Aero and its controlled subsidiaries and affiliates without your permission.

Disclosure to service providers. Shepherd Aero contracts with other companies to provide services on our behalf, such as hosting Web sites, sending out information, processing transactions, and analyzing our Web sites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Disclosure to distributors. In responding to a request made by you, we may share your personal information with companies that distribute our products or services. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.

Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosure in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons Shepherd Aero decides to sell, buy or otherwise reorganize businesses in some countries. Such a transaction may involve disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is Shepherd Aero’ practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.


Shepherd Aero is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you log in, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.

Reviewing your personal information

In some cases, you can review and correct personal information provided through our Web sites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our Web sites or ask Shepherd Aero to stop using it by completing our “Contact Us” form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or email address.

International transfers of personal information

Personal information collected on our Web sites may be stored and processed in the United States or any other country in which Shepherd Aero or its affiliates, subsidiaries or agents maintain facilities. By using our Web sites, you consent to any such transfer of information outside of your country.

Links to other sites

Our Web sites may contain links to other sites such as professional and government organizations. We also link to third-party providers that host, maintain and operate on-line training or services. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

Enforcement of this privacy statement

If you have questions regarding this statement or our handling of your personal information, please contact us. We will promptly address your concern and strive to reach a satisfactory resolution.

Changes to this privacy statement

Shepherd Aero may occasionally update this privacy statement. If we do, we will revise the “last updated” date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.

Cookie Statement

Last Updated May 2012

What is a cookie?

A cookie is either a small text file that is stored on your hard drive, or some information that is stored in memory until you close your browser. Any given website can store and read only its own cookies; it cannot read a cookie set by another website, nor can it inject information into cookies set by other websites.

What is its purpose?

A cookie helps website operators monitor usage of their website, and it also enables them to provide a secure personalized browsing experience for their users. In addition, cookies are often used on eCommerce websites to facilitate the shopping experience.

Shepherd Aero uses or may use cookies in the following ways:

  • To store session information while users are browsing its websites
  • To enable more accurate reporting of site usage data, such as new visitors, unique visitors and returning visitors
  • To enable targeted content to be served on its sites or other third party sites based on your browsing history (see privacy considerations below)

Cookies and your privacy

A cookie cannot read data from elsewhere on your computer; thus, it cannot steal any personally identifiable information about you. A cookie could store your personal information only if you had first entered it into a Web form and then the operators of the website chose to store it as part of the cookie. Shepherd Aero may request and store personal information to customize your experience on our sites. We will never share this information with third parties without your consent, except where required by law.

As stated earlier, a given website cannot read cookies set by other websites. However, websites can include content, such as banner images, from third-party sites that set their own cookies. Subsequently, other sites that you visit that include content from the same third-party site may be customized based on your previous browsing history. In this manner, it may appear as though these sites have read your cookies, but it is really because of the third-party cookie.

Example: You visit an automaker’s website, and that site includes content from a third-party site that sets its own cookie. Subsequently, you visit other websites that incorporate content from the same third party. The third-party website knows that you looked at cars on the automaker’s website and thus may show ads featuring that automaker’s vehicles.

Controlling cookies

Shepherd Aero recognizes its users’ privacy concerns. You may choose to reject cookies either outright, or on a case-by-case basis. However, please be aware that our applications and websites may require you to accept cookies in order to use some or all of their features.

In the following sections you will find brief instructions for controlling cookies in the most popular browsers used to visit our site. If you do not see your browser listed below, please consult its help documentation.

Internet Explorer (6.x+)

  1. Choose Tools > Internet Options
  2. Choose the “Privacy” tab
  3. Move the slider to select your preferred privacy level
  4. Choose the Sites and Advanced buttons to further customize your privacy preferences

Mozilla Firefox

  1. Choose Tools > Options
  2. Choose the “Privacy” icon
  3. Next to the text “Firefox will” choose “Use custom settings for history” from the dropdown
  4. Adjust the checkboxes related to cookies to suit your preferences. Choose the Exceptions button to enter specific websites that you want to allow or block regardless of your other settings

Google Chrome

  1. Use the following link to access privacy settings: chrome://chrome/settings/search#privacy
  2. Choose Content Settings
  3. In the Cookies section, adjust the settings to suit your preferences. Choose Manage Exceptions to enter specific websites that you want to allow or block regardless of your other settings